000 00308nam a2200121Ia 4500
008 221117b |||||||| |||| 00| 0 eng d
040 _aBGL
_cBGL
082 _a658.8LOV:S
100 _aLovelock, Christophes
245 0 _aServices marketing
260 _aNew Delhi
_bPearson Education Asia
_c2001
942 _cGB
999 _c18798
_d18798