000			00305nam a2200121Ia 4500
008			221117b |||||||| |||| 00| 0 eng d
040			_aBGL _cBGL
082			_a658BOU:B
100			_aBounds, Greg
245		0	_aBeyond Total Quality Management
260			_aNew Delhi _bTata Mcgraw Hill _c1997
942			_cREF
999			_c33999 _d33999